FAQ

Frequently Asked Questions

Where are you based?

ADHD Motorsport is based in the Czech Republic.

All products are our own designs, with a focus on functional 3D printed parts for cars. Orders are shipped from the Czech Republic.

How long does it take to process my order?

Most orders are prepared and shipped within 24 hours.

Some products or specific variants may be manufactured after the order is placed. If your order is expected to take significantly longer than usual, we will contact you.

Do you ship internationally?

Yes. We ship to most countries worldwide.

Available shipping methods and prices are shown automatically at checkout based on your delivery country. If your country is not available, please contact us.

How long does shipping take?

Delivery time depends on the destination and the shipping method selected.

European orders usually arrive within a few working days after dispatch, while international deliveries can take longer.

Delivery times are estimates and can occasionally be affected by the carrier, customs or other circumstances outside our control.

Will I receive tracking information?

Every order is shipped with tracking, the tracking number will be provided once the order has been dispatched.

Please note that the first tracking update may take some time to appear after dispatch.

What happens if my parcel is damaged or lost?

If your parcel arrives damaged, please contact us as soon as possible and send photos of the packaging and the product.

If a shipment appears to be lost or has not received any tracking updates for an unusually long time, please contact us with your order number. We will check the shipment with the carrier and help resolve the situation.

Where are your products designed and manufactured?

All products are our own designs.

We design, develop, prototype and manufacture our products in the Czech Republic. Every product we create is carefully developed, installed and thoroughly tested on real vehicles, allowing us to refine every detail under real-world conditions.

Are products made to order?

Most popular products are kept in stock, or we keep the necessary materials available so they can be produced quickly.

Less frequently ordered products or specific variants may be manufactured after an order is placed.

What materials do you use?

The material is selected according to the intended use of each product.

Depending on the application, we use engineering and reinforced materials such as PAHT-CF, PA12-CF, ASA-CF and PETG-CF.

The specific material used for each product is listed in its product description.

Are the products suitable for engine bay use?

Products designed for use in the engine bay are made from materials selected for the temperatures and conditions they are expected to withstand.

How do I know if a product fits my car?

Each product page includes the relevant vehicle models, generations and other fitment information.

If your car has modifications or you are unsure whether a product will fit, please contact us before ordering. We can help you check compatibility.

Do the products require permanent modifications?

Most products are designed around existing OEM mounting points and require little or no permanent modification.

If a product requires drilling, cutting, trimming or another modification, this will be stated in the product description or installation instructions.

Do products come with installation instructions?

Where an installation guide is needed, a printed copy is included with the product in the package.

Some products may also include additional information or a QR code with further instructions.

Can I request a custom part?

Yes, depending on the project.

We can modify an existing product or design and manufacture a completely new part for a specific application.

If you have an idea, send us as much information as possible, including photos, measurements, your vehicle details and what you want the part to achieve.

Can I request a different colour or material?

This depends on the product.

Some products can be made in different colours or materials, while others require a specific material because of their intended use.

Please contact us before ordering if you need a specific option.

Why may the surface look slightly different from the photos?

FDM 3D printing naturally produces layer lines and small variations in surface texture.

The exact appearance can vary depending on the material, print orientation and production settings. These variations are normal and do not normally affect the function of the part.

Can I return an item?

Yes. Returns are accepted within 14 days of delivery, subject to our return conditions.

Please contact us before returning an item so we can provide the correct instructions.

Custom-made products or products specifically modified to your requirements may not be eligible for a standard return.

What if there is a problem with my product?

Please contact us with your order number and a description of the problem.

Photos or videos can be very helpful, especially for issues involving fitment, damage or installation. We will review the situation and help find a suitable solution.

Will I have to pay customs or import charges?

For orders within the European Union, there are normally no customs charges between EU member states.

For orders outside the EU, local VAT, customs duties or other import charges may apply. These charges depend on the destination country and are the responsibility of the customer.